Questions & Answers

Updated

Index:

Who can access the EVE Vanguard Operation Avalon Event?

  • Everyone! Simply launch Vanguard from Steam or the official EVE Launcher. You do not need an active EVE Online subscription to play.

How Long will the Operation Avalon Event Last?

  • Operation Avalon begins at 12:00 UTC on July 7th and will run continuously until July 20th at 12:00 UTC.

I don't see Vanguard in the EVE Launcher

  • Check whether you are using the latest EVE Launcher. Vanguard is only available on the latest launcher version 1.15.3
  • You can download the latest launcher by following this link: Download the free EVE Online client (launcher) for Windows.
  • Once you have downloaded the latest launcher, you should be able to see EVE Vanguard on the left sidebar.

What Platforms is Vanguard Available On?

  • EVE Vanguard is currently available on systems running a minimum of Windows 10 64-bit (21H2/19044) or Windows 11 64-bit. You can check out the system requirements here: System Requirements

My Vanguard download starts and stops on the EVE Launcher

  • If your Vanguard download is stuck or appears to be in a loop, try force-quitting the EVE Launcher from Task Manager. Once the Launcher has been restarted, the Vanguard download should begin again and complete normally.
  • If the issue persists, restart your computer and open the EVE Launcher again to allow the download to begin.
  • If the problem continues, then you may need to add the following website as an exception in your security applications: cdn.evevanguardtech.com

I can see Vanguard, but it won't launch

  • Make sure you are running Windows 10 64-bit (21H2/19044) or Windows 11 64-bit and that your System meets the Minimum Requirements to play EVE Vanguard.
  • In the Launcher settings, click Verify Game Files > Download Full Game Client > Check for Game Update.
  • Once the full game client has been downloaded and updated, Vanguard should be able to launch.

Intel Graphics Cards and Vanguard

  • Intel Graphics card support for Vanguard is incomplete, and you may experience some issues when attempting to launch or play the game with Intel Arc GPUs.

Intel CPUs and Vanguard

  • There is a known issue with Intel’s 13th and 14th generation CPUs when combined with some motherboards which have unsafe default power settings causing the CPUs to fault under certain loads.
  • This is something that is impacting most recent Unreal Engine games (you can find these reports via a Google search), including EVE Vanguard. If you have a 13th or 14th-generation Intel CPU (e.g. 13900, 13700, 14900, 14700) and you are getting frequent crashes when playing games or stress-intensive software such as Cinebench or Prime95, then please read the statement from Epic Games / RAD Game Tools here.
  • Please note that changing BIOS settings could result in damage to your system, and these alterations are done at your own risk. However, we hope these solutions improve the stability of your platform.

I encountered a gameplay bug in Vanguard

  • Any bugs you encounter while playing Vanguard may be reported through the EVE Launcher by opening the Settings menu and clicking "Report a Bug". See our Bur Reporting guide here: Bug & Crash Reports

I'm trying to form a squad with a friend, but they are not appearing as online despite being in-game.

  • Make sure that both of you are playing in the same region! You can do this by heading to Settings > Game > Region

Uninstalling Vanguard

  • On Steam, navigate to Vanguard in your Library. Then click Manage > Manage > Uninstall
  • On the EVE Launcher, click Settings > EVE Vanguard > Uninstall EVE Vanguard
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